1. Policy Overview
At Leads Payout, we understand that circumstances may arise where you need to cancel a service or request a refund. This policy outlines the procedures and conditions governing cancellations and refunds for services booked through our platform.
Please note that Leads Payout acts primarily as an intermediary platform connecting clients with services and Products, and therefore, specific refund terms are heavily dependent on the individual product and services policies.
2. Service Cancellation
Initiating a Cancellation Request
If You wish to cancel a service You've booked through Leads Payout, please contact us immediately to begin the process. You must provide clear documentation referencing the service agreement or booking ID.
Primary Contact: Please send Your cancellation request via email to partners@shakuniya.com or call our support.
Cancellation Terms
Cancellation requests are subject to the specific terms and conditions agreed upon between You and the service provider at the time of booking or contract signing. Cancellation fees or penalties may apply as stipulated in that agreement.
3. Refund Policy and Eligibility
Refund Eligibility
Refund eligibility varies depending on the type of service, the stage of service delivery, and the service provider's unique cancellation policy.
Review of Provider Policy: We strongly recommend reviewing the specific cancellation and refund policies outlined by the service provider You have booked with, as these documents govern the ultimate decision on refund amounts and processing times.
Leads Payout's Intermediary Role
Leads Payout acts solely as an intermediary platform. We do not directly hold funds or manage the delivery of the specialized services (e.g., data/analytics projects). Therefore, refund requests are processed according to the policies set by the individual providers.
In case of any disputes or issues regarding refunds, Leads Payout is committed to facilitating clear and timely communication between clients and service providers to reach a fair and satisfactory resolution.
4. Dispute Resolution and Contact
Dispute Escalation
If a refund resolution cannot be reached directly with the service provider, You may escalate the issue to Leads Provider client support team. We will mediate based on the terms of the original service agreement and our platform guidelines.